FAQ
Sending order and tracking number
DRM d.o.o. sends package through DPD courier service. We prepare the order within 24 hours of receiving the online order, and then DPD picks up the package and usually deliver it within 1-2 business days to places in Slovenia as well as nearby countries of Slovenia. If you need a package tracking number you can contact prodaja@drm.si.
Can I track the status of my order?
Yes, you can. Along with your order confirmation, once your order has been shipped, we will recieve your tracking number.
You can write to info@azurefilm.com and ask for your tracking number and we will send it to you.
We currently ship with DPD delivery service.
When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will be shipped out on the following Monday.
Which countries do we ship to?
We ship orders worldwide. Please contact info@azurefilm.com if you have more specific question.
SLO delivery
Standard Delivery (2-5 working days) - 4,27€ or free if you spend 150€ or over.
International Delivery
Europe Standard Delivery (3-7 Working Days)
While we do our best to meet these time frames, during busy periods there may be some changes and deliveries may take longer.
There may also be situations, (poor weather conditions, custom delays, local postal delays and tech updates) which result in a longer delivery.
Shipping costs
The cost of postage depends on the country to which the package is sent to.
Do I need to set up an account to make an order?
No, if you do not want to set up an account with us we have the option to checkout as a guest.
All you'll need is your contact and shipping information!
What payment methods do you accept?
We accept payment from debit or credit cards - VISA, Mastercard, Maestro, payments made by PayPal, direct bank tranfers to our account and cash on delivery.
Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout.
If for some reason, you did not receive this email, please check your spam/junk folders.
If you still cannot find this, please log into your account to check that your order was initially processed.
And if you are still having problems please contact us!
Where is my order?
Your order should arrive within the time frame of your chosen delivery method.
If the delivery time frame has passed and you’ve still not received your items, please get in touch with us at info@azurefilm.com.
Can I cancel my order?
The user has the right to cancel the order, but if we have already shipped the order then the user has to pay the postage costs.
Can I change my order once it has been placed?
As soon as you place your order, we work on the dispatch process as quickly as possible, so if you decide to change your order please call us on 0038631718800 and we will try to accommodate if possible.
However, please note that once the order has been dispatched we will not be able to make any changes to it, we can only dispatch another order.
My discount code didn’t work?
Firstly, check if you’re entering the discount code exactly as it appears (case sensitive) and check if the code is still in date and has not expired.
Secondly, check the terms and conditions of your code, if the item is on sale or in a certain category the discount may not be valid for this product.
If it’s still not working, please email us at info@azurefilm.com and our team will be able to advise you further.
Can I use more than one promotional code on my order?
No, you can only use one promotional discount in each individual order.
What do I do if i’ve received the wrong item or an item is missing?
If you’ve received the wrong item in your order, please contact us by mail info@azurefilm.com.
Send the photo of the item you recieved and we will make sure you get the right one.
What if I want to return or exchange item?
We accept the returns within 7 days of the delivery date.
In case you would like to return an item please write us an email with the invoice number, the reason of your return and let us know how would you like to proceed (change for other item, money back,..).
Product must be returned in the original package form.
How can I find out if you’ll be getting in more stock of a product I want?
Due to high demand, some of the items on our website do sell out very quickly!
However, it’s worth checking back as the site is regularly updated.
If the item isn’t available in a month, feel free to contact us.
Can you tell me more information about your product?
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know you are more than welcome to contact us at info@azurefilm.com.
Does your product offer a warranty?
Yes, on some products we do offer a 1 year warranty from the date you placed your order.
This applies with printers, parts of printers and filaments .
How do I reset my password?
If you can't remember your password, we'll need to reset that for you.
